BIGEXPORT Terms of Use

1.1 These Terms of Use (the "Terms") govern access to and use of the BIGEXPORT platform at https://www.bigexport.net and its related services (the "Platform"). The Platform is operated by KMK Soft Solutions Ltd., Maltepe, Istanbul, Türkiye ("BIGEXPORT", "we", "us"). Telephone: +90 216 504 21 21. Corporate email: bilgi@kmk.net.tr. Platform support: info@bigexport.net.

1.2 In these Terms:

• "User" means any person who visits or uses the Platform; "Member" means a User with an account.
• "Company" means the business a Member belongs to on the Platform; a "Buyer" is a Company that creates buying requests and a "Supplier" is a Company that receives matched buying requests.
• "Buying Request" or "RFQ" means a description of a purchasing need submitted by a Buyer; an "Opportunity" is a matched Buying Request as shown to a Supplier.
• "Credit" means a unit used by a Supplier to access Buyer contact details for an Opportunity; "Premium Supplier" means the paid 12-month membership in section 10; "BIGEXPORT AI" means the AI assistant on the Platform.

1.3 The Platform is a closed-circuit B2B purchasing and supplier-matching service. It is not a public RFQ board, a product catalogue or a public supplier directory. Buying Requests are not published; they are shared only with Suppliers matched to them.

1.4 The Platform is intended for business use. By using it, a User confirms that they act for business purposes.

1.5 By creating an account, a User accepts these Terms. The Privacy Policy and the Cookie Policy explain how personal data and browser storage are handled.

2.1 To create an account, a User provides a name, an email address and a password and verifies the email address with a one-time code.

2.2 Each Member belongs to one Company. A Company may act as Buyer, Supplier or both.

2.3 A Member may join an existing Company through the business email domain registered for that Company. Free email services do not establish a link to a Company.

2.4 A User must be authorised to act for the Company they register or join.

2.5 Members must keep their login details confidential and are responsible for activity carried out through their account. Suspected misuse must be reported to info@bigexport.net without delay.

3.1 Members must provide accurate, current and complete information about themselves and their Company and keep it up to date.

3.2 BIGEXPORT may review information, request corrections and decline or pause Buying Requests, Company profiles or capabilities that appear incomplete, inaccurate or misleading.

3.3 Supplier records may have one of the following statuses: Candidate, Registered, Verified or Premium. These statuses are separate. Candidate means a supplier identified by BIGEXPORT that has not created an account. Registered means a Company with an account. Verified means that BIGEXPORT has completed its own internal review steps for that Company; it does not mean that BIGEXPORT has examined licences, certificates, registry records, product quality or financial standing. Premium refers only to the paid membership in section 10. Not all Suppliers are verified.

4.1 Creating a Buying Request is free of charge for Buyers.

4.2 A Buying Request may describe the product, quantity and unit, specifications, destination country, timeline, budget and attachments. Buyers must describe genuine purchasing needs.

4.3 Each Buying Request is reviewed by BIGEXPORT before it can be matched. A Buying Request must be assigned to a sector and category of the Platform's classification before it becomes active, and BIGEXPORT may correct the classification.

4.4 While a Buying Request is active, the Buyer may edit, pause, resume or close it. Closing is final: a closed Buying Request cannot be reopened, is not offered to further Suppliers and cannot be unlocked by further Suppliers.

5.1 BIGEXPORT AI can help Users describe a need, prepare a draft Buying Request or supplier offer and answer general questions about the Platform.

5.2 AI output is generated automatically and may be incomplete or incorrect. Users must review every draft before submitting it. A submitted request is still reviewed under section 4.3.

5.3 BIGEXPORT AI does not provide legal, customs, tax, financial or technical advice.

5.4 BIGEXPORT AI is subject to hourly usage limits, which are lower for Users who are not signed in.

5.5 Messages written to BIGEXPORT AI are processed by an external AI model provider, as described in the Privacy Policy. Users should not enter sensitive personal data.

6.1 BIGEXPORT matches active Buying Requests with Suppliers whose declared sector, categories and capabilities fit the request. Relevance is assessed first; Supplier status is considered only among Suppliers at the same relevance level.

6.2 Opportunities may be offered in successive rounds. BIGEXPORT does not promise that a Buying Request will be offered to a particular number of Suppliers or will receive quotes.

6.3 BIGEXPORT may invite potential Suppliers to register so that they can view a matched Opportunity, and may invite businesses to submit Buying Requests. An invitation creates no obligation for the recipient.

6.4 Suppliers are responsible for keeping their capabilities accurate.

7.1 BIGEXPORT does not publish Buying Requests.

7.2 A matched Supplier sees a preview of the Buying Request, such as product, quantity, specifications, destination country and timeline, without the Buyer's identity or contact details.

7.3 Suppliers must keep Opportunity details confidential and use them only to assess and respond to the Buying Request.

8.1 A Supplier may spend 1 Credit to unlock a matched Opportunity. Before the Credit is spent, the Supplier is shown which details will be revealed and must confirm.

8.2 Unlocking reveals to all Members of the Supplier Company the Buyer contact person's name, the Buyer Company name, email address, telephone number, address and website, and allows the Supplier to submit one quote for that Buying Request.

8.3 Each Supplier Company is charged only once per Buying Request. Later views of the same Buying Request by any Member of that Supplier Company do not cost another Credit.

8.4 After unlocking, the Supplier may contact the Buyer directly. The Supplier Company keeps access to the unlocked details after the Buyer accepts or declines the quote and after the Buying Request is closed. Closing a Buying Request prevents new unlocks but does not withdraw details already unlocked.

8.5 By creating a Buying Request, the Buyer agrees that its contact details may be revealed to matched Suppliers under this section.

8.6 Suppliers may use unlocked contact details only to communicate with the Buyer about the Buying Request and the resulting business relationship. They must not sell or disclose these details to third parties or use them for unrelated mass marketing.

9.1 Credits are sold only in packages: 10 Credits for 50 USD and 20 Credits for 100 USD. The reference value of one Credit is 5 USD. Single Credits are not sold.

9.2 Credits remain valid without expiry while the Company account remains active.

9.3 Credits belong to the Company, not to an individual Member, and can be used only on the Platform to unlock Opportunities.

9.4 Credits have no cash value and cannot be transferred to another Company.

9.5 Credits are added to the Company balance only after the payment provider confirms a successful payment. If a payment fails, no Credits are added. A repeated confirmation of the same payment does not add Credits twice.

9.6 A Credit spent on an unlock is not returned because the Buyer later declines the quote, closes the Buying Request or does not respond.

9.7 All listed prices include taxes: 10 Credits for 50 USD, 20 Credits for 100 USD and Premium Supplier for 99 USD for 12 months. No tax is added on top of the listed price. The seller and the entity issuing the invoice is KMK Soft Solutions Ltd. Online payment is available only once payment processing is activated on the Platform; until then no payment is collected.

9.8 Unused Credits remain valid without expiry while the account remains active. Used Credits are not refunded under normal circumstances. No refund is made for unused Credits when the account is closed. Mandatory statutory rights that apply under applicable law remain reserved in all matters of refund, cancellation and account closure.

10.1 Premium Supplier is a 12-month membership for Supplier Companies at a price of 99 USD. It runs for 12 months from activation after a confirmed payment.

10.2 Premium does not renew automatically and no recurring charge is taken. When it ends, it may be purchased again manually.

10.3 Premium gives priority in the order in which Opportunities are offered only among Suppliers at the same eligibility level for a Buying Request. It does not make a Supplier eligible for unrelated requests and does not guarantee Opportunities, unlocks, quotes or trades.

10.4 Premium is separate from Verified status and does not mean that the Company has been reviewed.

10.5 Premium fees are not refunded for the unused part of the membership period, including when the account is closed. Mandatory statutory rights that apply under applicable law remain reserved in all matters of refund, cancellation and account closure.

11.1 After unlocking, a Supplier Company may submit one quote per Buying Request.

11.2 The Buyer may accept or decline a quote. Before doing so, the Buyer is shown a notice and must confirm.

11.3 Accepting a quote records the Buyer's selection on the Platform. It does not create a sales contract on the Platform. Any contract is concluded directly between Buyer and Supplier on terms they agree.

11.4 Declining a quote records the Buyer's decision and closes that quote only. It does not delete or withdraw contact details already unlocked by the Supplier.

11.5 Section 4.4 applies to closing a Buying Request.

12.1 BIGEXPORT is not a party to any negotiation or contract between Buyers and Suppliers and does not act as agent, broker, guarantor or escrow for either of them.

12.2 BIGEXPORT does not charge commission on transactions between Buyers and Suppliers.

12.3 BIGEXPORT does not handle payment for goods, delivery, shipping, customs clearance, insurance, inspection or quality control. These are the responsibility of the parties.

12.4 Each party is responsible for checking the identity, reliability and compliance of its counterparty, including sanctions, export control, import and product rules that apply to the trade.

Users must not:

• submit false, fictitious or misleading Buying Requests, quotes or Company information;
• impersonate another person or Company or register with a business email they are not authorised to use;
• offer goods or services that are illegal, subject to sanctions or infringe the rights of others;
• use unlocked contact details contrary to section 8.6;
• copy, scrape or systematically extract data from the Platform;
• attempt to bypass Credit charges, usage limits, access controls or security measures;
• interfere with the operation of the Platform or introduce malicious code;
• use BIGEXPORT AI to create unlawful content.

14.1 The Platform, its software, design and texts and the BIGEXPORT name and logo belong to BIGEXPORT or its licensors.

14.2 Users keep their rights in the content they submit. Users allow BIGEXPORT to store, process, classify, translate and share that content with matched parties to the extent needed to provide the Platform.

14.3 Users may not use the BIGEXPORT name or logo without prior written permission.

15.1 BIGEXPORT may pause a Buying Request or restrict access to an account where there are reasonable grounds to believe that these Terms have been breached or that the Platform is being misused. Where possible, BIGEXPORT will inform the Member and give them an opportunity to respond.

15.2 A Member may request closure of their account by writing to info@bigexport.net. The Platform does not currently offer self-service account closure; requests are handled manually.

15.3 When an account is closed, unused Credits are not refunded and remaining Premium time ends. Requests concerning Credits, Premium, refunds or cancellations can be sent to info@bigexport.net. Mandatory statutory rights that apply under applicable law remain reserved in all matters of refund, cancellation and account closure.

15.4 Sections 8.4, 12, 14 and 17 continue to apply after an account is closed.

16.1 BIGEXPORT may develop, change or discontinue features of the Platform.

16.2 The Platform may be unavailable from time to time because of maintenance, updates or events outside BIGEXPORT's control. BIGEXPORT does not promise uninterrupted availability.

16.3 BIGEXPORT may update these Terms. The updated Terms are published on this page with a new date. Members are informed of material changes by email or by a notice on the Platform before the changes take effect.

17.1 BIGEXPORT provides the Platform with reasonable care. BIGEXPORT is not responsible for the content of Buying Requests or quotes, for the conduct of Users or for the performance of contracts between Buyers and Suppliers.

17.2 Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

17.3 These Terms are governed by the laws of the Republic of Türkiye. This choice does not deprive a User of protection under mandatory rules that apply to them.

17.4 Disputes are resolved by the competent courts and enforcement offices determined under Turkish law.

17.5 Contact: platform matters info@bigexport.net; corporate correspondence bilgi@kmk.net.tr; telephone +90 216 504 21 21.